Problems With Mercedes EQE: 5 Issues (Explained)

Known for manufacturing stylish and innovative vehicles, Mercedes-Benz’s entry into the electric vehicle market with its EQE line has generated a lot of anticipation and excitement.

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However, despite the advanced technology used in its production, the EQE has received condemnations as well as commendations from consumers.

In this article, we will explore the problems with using the EQE and discover if this luxury electric vehicle may or may not have lived up to its hype.

1. Faulty Threads for Towing Devices

The depth of the screw threads of the tow eye in the front and rear bumper of the Mercedes-Benz EQE may not meet the required specifications.

mercedes EQE logo

The issue with its screw thread is such that the “required screw depth of the towing eye in the thread of the towing device might not be reached.”

If the threads are faulty and do not allow the screw to enter deeply enough, the screw connection may loosen during towing, increasing the risk of an accident.

The towing devices are checked when this vehicle goes in to have the problem addressed.

When the particular issue is found, the screw threads are then reworked to ensure that they’re properly in place and will remain safe.

2. Steering Issues

EQE owners have been advised to contact the Mercedes dealerships immediately to have the steering system of their EV serviced.

The fix involves a replacement of the defective components for possible damage in its steering components during the assembly process.

This is because many owners have reportedly called out the company for a recall regarding this issue.

If left unchecked, this could fail the car’s steering power assistance and cause unintended steering movements.

Both have the potential to cause road accidents. To be fair, the EQE isn’t the only Benz with problems, admittedly, Mercedes cars have their problems too.

3. Dashboard Design and Seating Positions

The more fundamental issue with the EQE’s dash is the placement of the digital instrument cluster.

It’s placed so high on the dashboard that the driver would have to place the steering wheel in an unnaturally high position to be able to read the gauges. This leads to driving in an arms-up position, which is quite uncomfortable.

The position is not high enough for the EQE’s satisfaction, as its attention assist and semi-autonomous driving monitors keep on alerting drivers to raise the steering wheel even more, so its cameras can view their faces.

According to reviews from customers, raising the seat bottom doesn’t solve this issue, as headroom is in short supply in the EQE because of the panoramic moon roof’s track.

This design is also said to affect rearward visibility, as the back window in the EQE is a gun slit of an opening.

Seeing anything behind the vehicle on the road is a challenge, as you’re only getting the lower half of anything behind you in your rearview mirror.

Seat comfort is good, with many adjustable features in the front chairs. Rear seat comfort, however, is again compromised by the low roofline.

Legroom is said to be adequate, but the back seat bottom cushions are rather high because of the battery packaging, putting passengers’ heads hard up against the headliner.

Getting in and out of the back seat is also a bit of a contortion act, as you’ll need to duck down to get around that plunging roofline as well.

Suffice it to say, the overall cabin packaging shows compromises were made, ones that simply do not appear in a lot of competitor vehicles.

4. Extremely Low Ground Clearance

Having an electric car like the Mercedes-Benz EQE with extremely low ground clearance can have several adverse effects. It makes the car more vulnerable to damage from

Potholes
Speed bumps, and
other obstacles on the road

This feature can also limit the car’s ability to travel on rough terrain or in areas with heavy snow or flooding.

Additionally, it may reduce the car’s overall efficiency and range due to increased drag caused by being closer to the ground and make it difficult for passengers to enter and exit the vehicle comfortably.

5. Braking Issues

The brakes of the Mercedes-Benz EQE seem to develop a mind of their own if you’ve chosen a more aggressive energy recuperation setting, like the bigger EQEs.

When you lift off the accelerator, they actuate the pedal themselves, meaning the brake pedal isn’t always in the position that you think it is.

That is still just as massively disconcerting in the EQE as it is in the other models and is the big reason many drivers dislike the “one-pedal driving” style Mercedes-Benz offers up in its models.

You should also check out the Mercedes cars with the most recalls.

General Pros and Cons of Mercedes-Benz EQE

Here, we will dive into the general pros of the Mercedes Benz EQE, giving potential buyers a better idea of what to expect from this exciting new electric vehicle.

Pros

High performance
Luxury features such as ambient lighting, a panoramic sunroof, and a premium sound system
Convenient charging options
Eco-friendly by producing zero emissions

As with any new vehicle, there are many factors to consider before purchasing, including performance, design, and price. In this section, we will take a closer look at the general cons of the Mercedes Benz EQE.

Cons

Faulty Threads For Towing Devices
Steering Issues
Dashboard design and seating positions
Braking Issues
Extremely low ground clearance

What Do the Reviews Say?

It’s taken a long time for established automakers to bring their fully electric contenders to market, but after Edmunds’ time with the EQE, the wait appears to have been worth it.

The Mercedes-Benz EQE SUV makes all the sense in the world as a mass-market electric crossover for the luxury brand. The onboard tech and passenger space, plus expected driving dynamics, should immediately compete for best in class. However, the lack of cargo room is concerning, and Mercedes will soon see whether its flavor of EV is right for consumer palates.
Source: Edmunds

J.D. Power also says that

While the exterior design requires a recalibration of what some buyers think a Mercedes-Benz should look like, there’s no doubt that the spacious and luxurious cabin will be a big hit. The performance of the EQE 350+ and EQE 350 4Matic will be more than adequate for most luxury buyers. Those looking for more juice need look no further than the 402-hp, 633-pound-feet EQE 500 4Matic and AMG variants that are sure to follow.

What’s the Resale Value of the Mercedes-Benz EQE?

The Mercedes-Benz EQE is an all-electric luxury sedan, and, like other electric vehicles, its resale value may be affected by the availability of charging infrastructure in the area, the evolution of battery technology, and government incentives and regulations related to EVs.

It’s also noteworthy that the EQE is a new addition to the Mercedes-Benz lineup. Hence, the most used EQE models are the 2023 models.

Model (2023)	Mileage (Miles)	Resale Value ($)
EQE 500 4MATIC Sedan	17	98,650
EQE 350 4MATIC Sedan	141	84,985
EQE 350 4MATIC Sedan	727	85,905
EQE 350+ Sedan	5,530	81,206
EQE 350+ Sedan	10	80,690

There are also some Mercedes models you can lease if you’re not sold on the idea of buying a used car.

Final Thoughts

While the Mercedes-Benz EQE has received some criticism for its brake failures and range, it is still a high-quality luxury electric vehicle with many advanced features.

It is clear that Mercedes is committed to addressing any reported issues and providing updates to improve the overall driving experience.

As with any new technology, there may be some initial teething problems, but it is encouraging to see the company taking steps to address them and continue to innovate in the electric vehicle market.

Sources

2023 Mercedes-Benz EQE Review | J.D. Power

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ⓘ The information in this article is based on data from National Highway Traffic Safety Administration (NHTSA) recall reports, consumer complaints submitted to the NHTSA, reliability ratings from J.D. Power, auto review and rating sites such as Edmunds, specialist forums, etc. We analyzed this data to provide insights into the best and worst years for these vehicle models.